US Edition
Saga said we had exceeded the ‘medical threshold’ of our insurance – but denied us a full refund
Health complaints caused our reader’s coverage to be cancelled with six months remaining on the policy
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We misunderstood BA’s instructions after a hurricane cancelled our flight – and paid the price
Our readers mistook ‘Manage my Booking’ for ‘Book’, inadvertently paying for their flight a second time
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‘Ryanair lost my booking – now its customer service bots are sending me in circles’
I submitted three complaint tickets which all received generic, irrelevant responses
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The perfect holiday in India, according to our expert
After 35 years of visiting the country, our veteran reveals how to explore its unique cultural riches, national parks and bustling cities
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I unwittingly booked my hotel room through a third-party platform – and paid an extra £38
Booking aggregators often mimic the look and feel of a hotel’s website, which can confuse unwary customers
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‘A car hire company lost my booking – then forced me to pay nearly £300 extra’
A processing error led to a problem at the pick-up desk, but Holiday Autos initially refused to refund our reader
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‘British Airways had no record of my booking – then accused me of being a no show’
Having paid for flights to Santorini with Avios points, our reader arrived at the airport to be told his reservation did not exist
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‘Ryanair rescheduled my flight by eight hours – but won’t give me a refund’
Booking with low-cost carriers many months in advance can be a risky business, as our reader discovered
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‘American Airlines owed me £520 in compensation – but offered me just $50’
A shortage of plane crew meant one reader almost missed a family wedding, yet their airline initially refused to pay up
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‘Our cruise line didn’t tell us about US e-visas, then left us on the dockside’
A retired pilot and his wife were abandoned in Southampton after falling foul of US visa requirements – which had never been mentioned
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‘I had to speak to 14 agents in foreign call centres to change my flight booking’
After seeking to modify an Opodo flight booking, one reader found herself frustrated with the online travel agency
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Uber suspended my account and wouldn’t tell me why
Our reader found that his profile had been suddenly deactivated, likely the result of a technical glitch
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British Airways downgraded me to economy because I booked flights through a tour operator
Our reader declined to embark on a 14-hour flight seated apart from her husband – yet both BA and Wendy Wu have refused them a refund
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Booking.com tried to charge my daughter £2,000 to cancel a flight
Our reader endured a frustrating experience after attempting to escalate their complaint
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‘Accepting a credit voucher from BA voided my travel insurance’
Our reader cancelled a flight due to a newly diagnosed heart condition – now Staysure says he is ineligible to claim a refund
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My city-centre Travelodge bumped me out of town – now they’re refusing to refund me
The budget chain’s ‘suitable’ alternative was a 20-minute drive from the city centre, where our reader was meeting family for dinner
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